Frequently Asked Questions
Registration and Interview Process
I submitted my resume. What should I do next?
After submitting your resume through our website, our team of recruiters will review your qualifications and experience to best match you with a current opening. If a good match is found, a recruiter will schedule a personal interview with you. In some cases, you may be interviewed because of your outstanding qualities even though no current positions matching your qualifications are available at the time. However, we do receive new employment positions daily, so your updated and current information is needed to facilitate successful employment.
What do I need to bring to my Alpha interview?
At the time of your interview, you will receive the necessary paperwork to begin employment when the right position opens. Upon completion of the paperwork, you will be ready to begin your employment opportunity.
What should I wear for my Alpha interview?
Professional appearance is required to make a good first impression.
How much time will the registration and interview process take?
The entire process takes between 1 ½ to 2 hours.
What documents should I have in order to prove my identity and employment eligibility for Form I-9?
Please bring a copy of your resume and two forms of a government issued ID. One ID needs to include a picture (driver's license) and the other needs to prove U.S. citizenship, such as a birth certificate, passport, or social security card.
Can I bring copies of my ID's or do I need to bring the originals?
Only original ID's are acceptable in order for us to verify information needed for the I-9 form.
What tests will I need to take as part of the registration process?
We will test for proficiency on different programs according to your capabilities. Such tests may include MS Word, Excel, Power Point, Access and WordPerfect. We have written tests to determine proficiency in math and filing. For legal candidates, we have tests available to determine knowledge of pleadings, calendaring, and legal terminology. We will make a copy of your test scores on request.
How long will I have to wait for employment?
We cannot guarantee a time frame on an available job which meets your skill set. We will keep your file on active status until you tell us otherwise. We will notify you of appropriate positions in a timely manner.
After Employment Begins
How much pay should I expect from an assignment?
Most job descriptions on the website will give a wage expectation. If you have further questions, do not hesitate to ask a recruiter.
What time will you call me for last minute assignments?
If you opt to be on the daily call list, we will notify you as soon as we know of an opening and expect you to arrive in the client's time frame.
What should I do if I cannot work due to illness, a personal issue or I need to leave early?
You are required to fill out a Request Time Off form. If you need to leave in case of an emergency, you must inform a recruiter. This will allow the recruiter to find a substitute for the client and keep you in good standing. Communication is essential for success.
When will my temporary-to-permanent job assignment transition to permanent?
Transition time depends on the client's needs, but on average, transitions have taken place after 90 days. Plans and expectations are frequently set before a position is filled, allowing you to prepare accordingly.
Will I be eligible for health insurance?
Any employee working a minimum of 35 hrs. per week will be eligible for health benefits.
How are hours worked submitted each week?
To ensure timely receipt of your paycheck, please submit your signed and completed time sheet by 9:00 a.m. on Monday following that work week. You may drop the time sheet off at the office during working hours, at the drop box on the front of the building, or you can fax them to 508-285-7116. Please note that faxed time sheets have to be followed up by a hard copy, either mailed or dropped off that next week. The work week begins on Monday and ends on Sunday.
Is direct deposit available?
Yes. You will need to fill out a form to activate this pay option. Pay cards are also available.
When are paychecks available?
Your paycheck may be picked up from 8:30 to 5:00 p.m. on Fridays. Any paycheck not picked up by 5:00 p.m. will be mailed. Direct deposited funds will go into your account on Friday. Please be aware that financial institutions vary in criteria for accessing those funds, so be sure to check with your account provider.
When are paychecks available around holiday time?
Paychecks will be available on the last day of Alpha's work week during that holiday time. Direct deposit will always occur on Friday of any specific week. As always, be sure to check with your financial institution as to when those funds will be available.
How do I retrieve paystubs?
Paystubs on picked up checks will be attached. Direct deposit paystub statements will be sent via mail.
Can someone else pick up a paycheck/stub on my behalf?
The Alpha Group requires that you inform us in writing of the name and driver's license number of the person you are authorizing to access your check. Paychecks/stubs will not be given to any person other than the employee without prior written consent.
My paycheck was mailed to me, but I have not received it. What are my options?
The Alpha Group has no control over delivery schedules of the U.S. Postal Service. If your check was mailed, allow seven mail delivery days before the check is declared missing and another check is mailed. To reissue a check before seven days, there will be a $20 stop payment fee which will be deducted from the reissued check. A check will only be reissued after a request is made in writing, authorizing us to put a stop payment on the original check. You may not cash the original check after a stop payment has been placed on it.