For your information, and to save you some frustration, online Protest Forms can ONLY be filled in as “Other” in the Reason for Protest box. If you check off any other reason it will not be forwarded on to the department, and will not register once you submit. There is an apparent glitch in their system which does not recognize any other selection in the Reason for Protest.
From the Desk of H.R. - Protest Review: MA DUA OnlinePosted by Human Resources Department
Good to Know: Protest Review – Massachusetts DUA Online
To everyone that protests claims with Massachusetts unemployment, we would like to provide you with some information for submitting information online: